A friend of mine tried to book a night at a Travel Lodge a couple of nights ago. Not an easy task apparantly. Long car journey results in standing at 'Reception'
Bloke says 'How may I help you'.
Answer 'I'd like a room please have you one spare?'.
Response 'Yes, but I cannot take your booking until 8pm. you can book now on our premium rate telephone line, it will take about 10 minutes or on the internet.'
Question 'why can't you take my booking now?'
Response 'Company policy, we don't know how many rooms we have left until 8pm'
Answer ' Poke your hotel I'll go to a real one'
The friend did, had a great nights sleep and was able to pay with real cash as well.
Do these companies want our trade or not?